Salaries › Customer Service Rep › Massachusetts
Customer Service Rep Salary in Massachusetts (2026)
$23.61 per hour · take-home ≈ $39,192/year ($3,266/month) for a single filer
Customer Service Rep pay range in Massachusetts
| Percentile | Annual wage | Meaning |
| 10th percentile (entry) | $35,440 | Lowest-paid 10% earn less than this |
| 25th percentile | $41,500 | A quarter earn less |
| Median (50th) | $49,120 | Half earn more, half earn less |
| 75th percentile | $61,090 | Top quarter starts here |
| 90th percentile (top) | $74,880 | Highest-paid 10% earn more than this |
BLS reports 49,990 Customer Service Rep jobs in Massachusetts (occupation code 43-4051, “Customer Service Representatives”).
Gross vs. take-home in Massachusetts
A median Customer Service Rep salary of $49,120 doesn’t all reach your bank account. After federal income tax, Social Security, and Medicare, plus Massachusetts state income tax, a single filer keeps about $39,192 — an effective tax rate of 20.2%.
| Gross (median) | $49,120 |
| Federal income tax | −$3,714 |
| Social Security + Medicare | −$3,758 |
| Massachusetts state income tax | −$2,456 |
| Take-home (annual) | $39,192 |
| Take-home (monthly) | $3,266 |
Want your exact numbers — married, 401(k), different salary? Use the free Massachusetts paycheck calculator on PaycheckTally.
Frequently asked questions
- How much does a Customer Service Rep make in Massachusetts?
- The median Customer Service Rep salary in Massachusetts is $49,120 per year ($23.61 per hour) according to the latest BLS data. The middle 50% earn between $41,500 and $61,090.
- What is the take-home pay for a Customer Service Rep in Massachusetts?
- On the median salary of $49,120, a single filer in Massachusetts takes home about $39,192 per year ($3,266 per month) after federal tax, FICA, and state income tax — an effective tax rate of 20.2%.
- How many Customer Service Rep jobs are there in Massachusetts?
- BLS counts 49,990 Customer Service Rep jobs in Massachusetts in the latest survey (May 2025).
Top-paying states for Customer Service Reps
Other salaries in Massachusetts
Sources and methodology
Wage and employment figures: BLS OEWS May 2025 (state file, released April 2026) — the U.S. Bureau of Labor Statistics Occupational Employment and Wage Statistics survey, the most authoritative public salary dataset. Take-home estimate: 2026 federal brackets, FICA, and verified Massachusetts state tax rules (single filer, standard deduction, no credits or local taxes). Estimates only — not financial advice.
- BLS OEWS — official occupational wage data.
- PaycheckTally — interactive 2026 take-home calculator for Massachusetts.